Chat-Native is how conversation becomes the process. Turn business conversations into your complete business management system — one stack that converges VOIP and mobile calls, call centres, chats and texts, image and document uploads, voice notes, WhatsApp calling, and real-time AI voice. No more 'click here to complete,' just complete through conversations.
Enterprise-grade business infrastructure built on WhatsApp's official Cloud API
Official Meta Cloud API Business Solution Provider
Built on WhatsApp's trusted enterprise infrastructure
Manage multiple WhatsApp Business Accounts with team collaboration, role-based access, and unified inbox.
Automate customer requests with smart routing based on intent, context, and business rules.
Upload business documents, product catalogs, and policies for instant customer information access.
Route requests to team members, email, webhooks, external systems, and self-service portals with full tracking.
Connect Shopify, CRM platforms, payment processors, and custom databases through webhooks and APIs.
Sign up and connect your Meta Business Manager through our secure embedded signup process.
Link your existing number or activate a pre-verified number for instant deployment.
Add product catalogs, policies, and business documents to power customer interactions.
Set up automated processes for orders, support requests, and customer inquiries.
Connect your CRM, e-commerce platform, payment processor, and other business tools.
Design and submit templates for marketing, notifications, and customer communications.
Build menu-driven experiences with buttons, lists, and quick replies for easy navigation.
Start engaging customers through automated workflows and team member responses.
Send targeted messages to customer segments and track engagement metrics.
Track conversations, workflow completions, team performance, and customer satisfaction in your dashboard.
Keep your established business number to maintain brand recognition and customer trust.
Launch immediately with our ready-to-use numbers in South Africa and key international markets.
Transfer existing WhatsApp Business numbers to the platform without service interruption or customer impact.
Handle both WhatsApp messages and voice calls through one number with intelligent routing to your team.
Access local numbers in multiple countries to serve customers in their regions with local presence.
Chat-Native is how conversation becomes the process. Whether it's orders, applications, or support - everything happens naturally in the chat thread.
No more 'click here to complete,' just complete through conversations.
Get access to powerful WhatsApp tools for your business.
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1.1 Wappari Africa (Pty) Ltd ("Wappari", "we", "us", or "our") is committed to protecting your privacy and ensuring that personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").
1.2 This Privacy Policy explains how we collect, use, retain, and disclose personal information in connection with our conversation-native business automation platform (the "Services").
1.3 Business-to-Business Service. Wappari provides Services to business customers ("Customers"), not directly to individual consumers. Our Customers use the Services to engage with their own customers, clients, or contacts ("End Users"). This Privacy Policy addresses:
1.4 If you are an End User communicating with a business through our platform, please contact that business directly for information about how they handle your personal information. Wappari processes End User data solely on behalf of our Customers.
In this Privacy Policy:
"Conversation Data" means the content of conversations between Customers and End Users processed through the Services, including messages, transcriptions, and AI-generated outputs.
"Customer" means a business entity that has agreed to our Terms of Service and uses the Services.
"Customer Account Information" means information provided by Customers for account administration, billing, and service provision, including business details, contact information, and payment details.
"End User" means any individual or business that communicates with a Customer through the Services.
"End User Context Data" means information about an End User fetched via API from Customer's own systems during a conversation to provide context. This data is processed statelessly and is not retained by Wappari.
"Personal Information" has the meaning ascribed to it in POPIA and includes information relating to an identifiable, living, natural person or an identifiable, existing juristic person.
"POPIA" means the Protection of Personal Information Act 4 of 2013.
3.1 Responsible Party (Data Controller). Wappari is the responsible party for Customer Account Information that we collect directly from Customers for our own business purposes (account management, billing, service provision, and compliance).
3.2 Operator (Data Processor). Wappari is an operator (processor) for Conversation Data containing End User personal information. We process this data solely on behalf of and in accordance with the instructions of our Customers, who remain the responsible parties for their End Users' personal information.
3.3 This means that if you are an End User, the business you are communicating with (our Customer) is responsible for how your personal information is handled. You should contact them directly with any privacy queries or requests.
We collect the following information directly from Customers:
When Customers use the Services, we process Conversation Data which may include:
Customers may configure the Services to fetch End User information from their own systems (such as CRM or databases) via our External API during conversations. This End User Context Data is used solely to provide context for the conversation and is processed statelessly - we do not retain this data.
When you visit our website, we may collect:
We use Customer Account Information to:
We process Conversation Data solely to:
6.1 End User Context Data. Information fetched via API from Customer systems during conversations is processed statelessly. It is used only during the conversation session and is not stored by Wappari.
6.2 Media Files. Voice notes, call recordings, images, PDFs, and other media uploaded or generated during conversations are deleted within twenty-four (24) hours of conversation closure. Media relevant to a completed Payload is attached to the Payload delivery before deletion.
7.1 The Services use artificial intelligence to process conversations, transcribe voice, analyse media, and generate structured outputs. This processing is performed solely to provide the Services.
7.2 We do not use Customer Data or Conversation Data to train AI models. Your data is used only to provide the Services to you, not to improve our AI or train new models.
7.3 Voice calls processed through the Services are recorded and transcribed to text for AI processing. This is not a call recording archival service. Recordings are deleted within twenty-four (24) hours of conversation closure.
8.1 We do not sell personal information. We share personal information only in the following circumstances:
We use the following categories of sub-processors to provide the Services:
We may disclose personal information:
9.1 Some of our sub-processors, particularly AI model providers and cloud infrastructure providers, may process data outside of South Africa.
9.2 Where personal information is transferred outside South Africa, we ensure that appropriate safeguards are in place in accordance with POPIA, including:
10.1 Customer Account Information. We retain Customer Account Information for the duration of the customer relationship and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.
10.2 Conversation Data. Conversation text and transcriptions are retained to enable conversation continuity when End Users return. Customers may delete Conversation Data at any time via the Wappari portal. Upon termination of a Customer account, Conversation Data is deleted within thirty (30) days.
10.3 Media Files. Voice notes, call recordings, images, PDFs, and other media are deleted within twenty-four (24) hours of conversation closure.
10.4 Service Account Records. Identity records for billing purposes (which do not contain conversation content) are retained permanently for audit and compliance purposes.
10.5 End User Context Data. Not retained - processed statelessly during conversations only.
11.1 We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
11.2 In the event of a personal information breach that poses a risk to data subjects, we will notify affected Customers without undue delay and, where required by law, notify the Information Regulator and affected individuals.
12.1 If you are an End User whose personal information is processed through our Services, please note that Wappari processes your data on behalf of the business you are communicating with (our Customer).
12.2 To exercise your rights under POPIA (including rights of access, correction, deletion, or objection), please contact the business directly. They are the responsible party for your personal information and will instruct us accordingly.
12.3 We will assist our Customers in responding to End User requests in accordance with our contractual obligations.
13.1 If you are a Customer, you have the following rights under POPIA regarding your Customer Account Information:
13.2 To exercise these rights, please contact us using the details in Section 18. We will respond within a reasonable time, and in any event within the timeframes required by POPIA.
14.1 As the responsible party for End User personal information, Customers are responsible for:
15.1 Our website uses cookies and similar technologies to collect information about your browsing activity. Cookies are small text files stored on your device that help us provide and improve our website.
15.2 We use the following types of cookies:
15.3 You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
We may collect and use aggregated, anonymised data derived from use of the Services for our own business purposes, including to analyse usage patterns, improve the Services, and generate industry insights. This aggregated data does not identify any individual Customer, End User, or natural person.
17.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
17.2 We will notify Customers of material changes by email or through the Services. The updated Privacy Policy will be posted on our website with the effective date.
17.3 Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle personal information, please contact us:
Wappari
Information Officer: Mr. A. Smit
Email: informationregulation @ wappari.africa
Website: https://wappari.cloud/
You also have the right to lodge a complaint with the Information Regulator if you believe your personal information has been processed in violation of POPIA:
Information Regulator (South Africa)
Email: inforeg@justice.gov.za
Website: https://inforegulator.org.za
Version 1.0 | January 2026
Wappari Chat-Native™
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